La Misérable

Amid the recent fanfare Howard Schultz’s adroit publicists have stirred up around Starbucks’ new “We Pay for College” policy, many former critics of the mega-corporation are now waxing downright sycophantic.  Their mission statement – “To inspire and nurture the human spirit – one person, one cup, one neighborhood at a time” – has become a sign of genuine hope for a downtrodden nation.  Youngsters can hope for a better future by signing on with Starbucks, a life without debt, a life where a college education is as simply acquired as working a few hours each week for the Starbuck benefactors then going home and logging on to Arizona State University’s online classroom.  Raise a cup of Joe to the All Powerful Schultz.

But make no mistake, if you work for Starbucks, and if you don’t want to be ruined in the workplace, you must tread carefully.  And if your manager doesn’t like you, even if your manager is incompetent and vindictive, you may be screwed even if you are careful.  But one thing is clear: there are no mistakes that might not be punishable by banishment from Starbucks, and the Corporation is at liberty to deny you so much as a second chance. My beloved daughter Erin knows firsthand how easily a “partner” can be betrayed.

Erin took a job with the Astor Street Starbucks in 1997, when she was still a student at NYU.  For four years, she worked for the Corporation, enjoying the work which allowed her to balance her efforts to attend auditions, to study her craft, and to feel useful in the workplace.  She was a cheerleader for Starbucks, and her managers universally loved her.

As she moved about, Erin applied for and easily achieved transfers to other locations.  She worked for a long time in the original Times Square store, which did not have bathrooms or seating but did have long lines and a high level of stress.  She excelled as a barista there, and when she moved back to her family home upstate, the company gladly offered her a transfer to her hometown Starbucks.

Still attending auditions in The City, still attending classes at Second City and the like, Erin applied for a shift supervisor position, and the promotion was automatically granted.  For over a year, she worked in that capacity, and she attracted a following of local regulars, who set their Starbucks visits by when she was on duty.  She, her co-workers, her fellow shift supervisors, and her manager got along famously, and they all agreed that they had the best Starbucks team in the country.  Andrew, the Store Manager, averred that they had, to his estimation, the best working team of any kind anywhere.

But Andrew completed his MBA and left Starbucks to take an administrative position in another company.  The regional office rushed into hiring JoEllen, who had recently joined Starbucks from a national clothing chain, and she was vocal from the start about how much she disliked the coffee business.  Her dissatisfaction with her new responsibilities were evident to everyone, but she made Erin her special project.

For reasons Erin was not clear about, JoEllen went out of her way to schedule Erin at exactly the times she requested that she not be put on.  Erin loved to open, but she requested that two days a week, the mornings after her late night classes in New York, she be allowed to work later or to be off.  JoEllen persisted in putting Erin on, and Erin went to work without complaint.  But because Erin was  very critical of everything Erin did, Erin was constantly terrified that she would make a mistake.  Self-fulfilling prophesy.

One morning, after returning from New York in the wee hours, Erin failed to hear her alarm.  When she awoke and realized she was late, she rushed to the store and opened ten minutes late.  She was terrified of JoEllen’s rebuke, as the manager had been increasingly hostile and demeaning in recent days.  She jumped the clock, changed the time, and she signed in on time.

JoEllen did discover the cover-up – a customer had complained that the store had never opened late, and she could not understand why it did so on this one day – and she summarily fired Erin.  “You might have well as dipped your hand into the till and stolen money from the company,” she told Erin.

Erin acknowledged her error.  She tearfully apologized, begged forgiveness, even got down on her knees in wailing supplication.  “I was only trying to stay out of trouble,” she said later.  “I never intended to steal from Starbucks.”  But JoEllen was obdurate.  The firing stood.  She had stolen the equivalent of $.06 from the corporation.

Contrite and miserable for her theft, Erin appealed to her regional manager.  The regional manager apologized to Erin, acknowledged the fact that Erin had had a perfect record for the five years she had worked for Starbucks, congratulated her on her accomplishments as a barista and a shift supervisor, but she told Erin that she was powerless to do anything to reverse the firing.  “The company has a strict policy that Managers have control of their stores, and to that end, the company will uphold any managerial decision, especially a firing for cause.  This is considered a theft.”

Five years of Erin’s work history became unusable.  No one wants to hire a Starbucks reject, but no one will hire a woman with experience-empty years on her resume.    Erin could not find a job.  So she appealed to Corporate Headquarters.

By this time, JoEllen had been fired.  In fact, she was fired just weeks after Erin was leg go.  JoEllen was actually skimming her store’s intake.  So, when Erin turned to the people at Corporate, she included that morsel of information in her letter.

Again, she received a glowing thank you for your service, but you are screwed.  After all, you did steal from Starbucks. We cannot take you back.

The world has not spun evenly for Erin since that day.  She cannot find a job, and she faces enormous, endlessly increasing student debt.  She had to drop out of school entirely because she could no longer afford to be there, and not having the degree has hurt her as well.

“I was stupid,” she says now.  “I never denied that.  But I didn’t do anything malicious, and even an ex-convict can get a job with Starbucks when h/she gets out.  I feel like a Jeanne Valjean! Shouldn’t there be some kind of statue of limitations on how long I have to suffer for this?”

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My Writing Process Blog Tour

I herewith enter my work into a blog post relay, invited to do so by a wonderfully talented and generous blogger by the name of Thelma Adams. You can see Thelma pictured here, in a photo I pilfered from her FB post, showing her with MoMA film curator Rajenda Roy at the Provincetown Film FEstival. thelmaandroy

You can read her blog here: http://www.thelmadams.com. The first part of the process is to answer a few questions about my process.

To whit:
1. What am I working on now? Oh, dear, that is a convoluted question. Is it ever not a convoluted question for writers? It looks like we’re doing nothing but staying home and grazing, avoiding the telephone, shunning family and friends, being insular. But in fact, we have several projects at work in various stages, and everything out there is a distraction, every loved one an unwitting saboteur. Okay. So I’ll attempt to answer the question. I am at present accumulating research notes on life in Vienna and Zagreb between world wars, especially in the assimilated Jewish community, for a book I am writing about my mother’s generation, the losses they endured, and the devastating effect of that loss on my generation. At the same time, I am interviewing people, visiting sites in NYC for my column in Catch & Release, the Columbia Journal online (http://catchandrelease.columbiajournal.org/2014/06/12/get-real-robert-schenkkan-helps-unpack-the-paradox-of-all-the-way/), which I file every other Thursday. So far, I have posted stories about Hilton Als, Robert Schenkkan; a look at the Leslie-Lohman Museum will debut Thursday, and I am working on my post for the week of the 10th of July. Stay tuned. When it comes to my blog, I try to write my own observations. Sometimes I review film or theater or literature, sometimes I’ll describe a character or characters, other times I’ll comment on a social condition. Often, I reprint articles that I have published elsewhere.

2. How does my work differ from others of its genre? Like most skillful writers, I have a distinct voice, a specific point of view. I am a story teller, and I try to infuse some of my sense of irony, even my dark humor, but I am not a comic writer; I tell stories with pathos, but I am not a dark dramatist. I let the story mirror its own emotion, keep it as non-manipulative as the story allows me to be. I am more interested in the people I write about than the plot of their story, so there will always be more detail about the life my characters live than the blow-by-blow of the storyline.

3. Why do I write what I do? I am compelled to write about moments I believe will shine a light on other people’s circumstances. I hope that there is a universal nugget in every story I tell, a portal to understanding some aspect of the human existence that had been hiding under a different point of view. I am especially interested in why and how people survive, what survival costs and what it earns, how survival redirects lives. I am less interested in heroics than I am in the more difficult task of surviving in the face of powerlessness. There is more acknowledgement for the survivor who rails against fate and wrestles it to the death than there is for the survivor who flees. Sometimes escape takes more courage, more strength than any kind of pushback, and I want to tell stories of people who endured, carried on, lived with the knowledge that they did not turn things around.

4. How does my writing process work? As you can plainly see from my first reply here, I am an inveterate procrastinator, but that procrastination is integral to my process. I must take walks, wander my apartment investigating the contents of my cupboards and refrigerator, flip tv channels, crunch chips or cucumbers or cauliflower, play a few rounds of Scrabble while my thoughts gel, and then I can begin to formulate the words on a page. I am a good excuse fabricator, but in the final analysis, I can get down to business pretty efficiently, especially if I know I have a deadlines,  to which I am very responsive. (One reason I returned to school last year was to impose stricter deadlines on myself.)  Mostly, I think the hardest thing I have to accomplish is giving myself permission to write. I grew up being trained to see my duty to family, house and community as far more important than the simple accumulation of words, and I a constantly reminding myself that writing is my work now, writing is my obligation, writing is my reason for being.

I have invited three writers to join me on this tour, and I am awaiting confirmation from two. But fortunately for everyone, Caroline Gerardo, the author of several novels, including Toxic Assets and The Lucky Boy, has agreed to join. Besides being a novelist, Caroline is a performance poet, a photographer a blogger (http://carolinegerardo.blogspot.com ). Caroline lives in California and Wyoming with her children, and you can learn more about her here: http://carolinegerardo.com/home. I am posting today, and she will post her tour blog next week. Coming in the next day or two, the names and bios of my second and third partners in this venture.

My newest blog post, entitled LA MISERABLE, will appear here tomorrow at 8 a.m.

What’s a (Grand)Mother to do?

Variations on a Surreal Scene of Violence

Show me the country, where the bombs had to fall
Show me the ruins of the buildings, once so tall
And I’ll show you a young land
With so many reasons why
And there but for fortune go you and I, you and I.

Phil Ochs
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1. This is personal

I am a first generation American Jew. I am here by a fluke, by the accident of my mother’s survival, the miracle that she was not exterminated by the complacency, conciliation and paralysis that killed 6 million of her co-religionists and at least 5 million of her co-Europeans over a period of less than six years.

As the child of that happenstance, I owe a huge debt to my grandchildren. It is absolutely necessary that I not keep my mouth shut, that I not stand by and watch as Rome burns, that I not look the other way when society and government conspire to allow rampant murder to take over the country. It is time I look you in the eye and say aloud that if we do not find a way to stop mass murderers from infiltrating our schools and theaters and shopping centers and lives, each of us is complicit in the deaths and/or maiming of every victim.
All right. I’ve spoken. I’m probably preaching to the choir. Our voices join in outrage.

Now what?

Trouble is – and I’ll bet this is what happened to a lot of folks who might have wanted to change things in the 1920’s, 30’s and ‘40’s – I don’t know what we should DO. I have a perseverant Facebook friend who posts every few days that she may be only one voice, but she will keep saying how terrible it is that kids die in places like Newtown. But a voice, a post on FB, is not enough. What action can we take?

Well, to begin with, we might attempt to take down the gun lobby, get them to back off their insane stance that assault weaponry belongs in American homes, that armaments equal liberty. There is no question that the idiocy that prevails over our legislative bodies needs to be tempered with something like intelligence. It would be a good place to start, but we all know that even controlled guns, like controlled substances, can be lethal. The weaponry used in the Newtown slaughter was duly registered to the mother of the assassin. Further, in Canada where guns stand at the ready in every corner, there are no mass murders akin to ours.

Clearly, gun laws are not The Cure. Yes, we need stronger enforcement of more stringent laws, but the American black market is a cornucopia of easily obtained ill-gotten gains; gun laws won’t stop the killings. What else?

We need better health insurance and a medical community equipped to fully treat mental illness rather than stuffing sufferers with pills and telling them to call in the morning once every six months. We require a national societal outlook that accepts that mental disorders are as honorable as any other; no one hides diabetes in the family closet, but few are willing to talk openly about the schizophrenic who lives upstairs. That has to change.

We need more empowered and more effective training for law enforcers. When the Isla Vista murderer was reported to local police for his stash of weaponry and his menacing, disturbing videos, the police found him “polite” and “well-mannered” so they left him to his diabolical planning. That boy’s red flags were waving all over the Internet, all over his lifestyle, all over his face, and no one took him seriously because he was polite and well mannered? Who trained those investigators?

We need sensitivity to the vagaries of iconoclasm. Perhaps rather than labeling some of the perpetrators, if their communities had found a way to embrace them, they might have facitated ways to work out anxieties and anger. As a drama teacher, I often saw misfits find satisfying niches that turned their outsider statuses to a special kind of belonging, and I know that drama’s sister arts – music, individual sports, crafts, visual arts, etc. – are equally adept at “normalizing” weirdness.

We need mitigation of the violence we call entertainment and/or to understand why mad violence is so compelling to us all. A favorite character on the unremittingly brutal Game of Thrones is stabbed in the eyes, and everyone shudders but no one fails to tune in next time to see who’ll be the next prolific spewer of blood. Life on television and in video games is a bowl of splayed intestines, relentlessly devoid of sanctity. But while video games, television drama and even the news might inure our youngsters to the savagery around them, it is not the reason some carry AKAs into elementary schools and shoot five- and six-year-olds.

I could go on, but the point is clear: there is no one way to stem the tide. And even if every item on the list suddenly appeared in our communal midst, the ill might not be cured.

Because the one thing we need absolutely is a way for all of us who decry the violence to work together. We need organizations that send us out into the communities to preach and teach and listen and learn. We need to host meetings where kids and their parents and the disgruntled and the disenfranchised might come together for group support. We need to create a movement through which we are empowered to act.

A few groups do exist that claim to be fighting the madness, but when I try to get involved, they offer me no action; they simply ask for money. I have none. I can write, and I can speak, and I’m experienced in working with people; I want to put my skills to work making a difference. It should not matter that I am not solvent enough to contribute financially.

I am as baffled by it all as the next one. But other countries with problems far worse than ours, with cultures that have far less aversion to violence than ours, do not suborn the kind of terror we seem to be witnessing with increasing frequency here all over the country. I do not want my legacy to be my silence. I do not want my descendants to judge me complacent.

There must be something we can DO. Now.

What about we start with a mass protest meeting? We all join on Skype or Google or some common space online, and we have a huge symposium to brainstorm solutions. We sign a promise to sling no blame. We vow to listen to all suggestions, make no judgments, and we select volunteers to compile our ideas and to schedule follow-ups until we have plans of action, at which point we set about implementing them.

Anyone have another suggestion? It’s time. While we still have some.
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2. Nobody is Safe

I’ve been thinking a lot about my friend May these days. May’s not her name, but everything else I write about her will be faithful to the person I knew.

May and I taught together in a fairly small English department in a mid-sized town in Connecticut. She was a veteran by the time I began teaching, though we were nearly the same age. She is one of those exceptional people called to teaching, and while I did not agree with her approaches, she was undeniably driven to spend her life in a classroom. She loved her work, loved her school, loved her students.

But more than that she loved her family. Her husband was a semi-retired business owner, and together they kept horses, which both enjoyed riding. They had a daughter whose disabilities made her dependent on them for life, but whom May adored with unfettered warmth. But the light of May’s life was her talented, intelligent son.

Because I had a son a few years younger than hers, and because my son was a very accomplished young man who attended our school, May never tired of sharing photos and mementos from her son’s glory days in high school, then college; and when I left my position as a teacher in the room down the hall from May’s, that son was about to be married to a girl May adored. May was beside herself with joy. Grandchildren were on her horizon, and she was thrilled.

I didn’t see May for a lot of years. I left that school, moved to another one and then left teaching altogether; I hardly thought about her. But when Newtown happened, I saw that one of the children murdered there had her last name. Unwilling to imagine the bottomless pain of being a parent of a Newtown parent, I dismissed the name as a coincidence until a week after, when someone I knew from that town wrote me to tell me that the child whose name I had noticed was indeed May’s grandson.

Connecticut is a small town, and May’s was not the only family I knew pummeled by the awful rubble. But having reached grand-motherhood myself, having spent so many hours hearing the golden son stories, the news of May’s loss struck me like a serrated knife slicing away the edges of my heart. I couldn’t even write to her. I hadn’t been in touch with her for over twenty years; it would have seemed to her disingenuous to write of sympathy, of love.  I was dumbstruck.

There is no bottom to the kind of despair I envision in the wake of such a loss. And today, for the 75th time since that horrific day in Connecticut, another grandmother’s life has been strangled by a duly registered semiautomatic pistol aimed pointlessly at her child’s child.

It is time to stand up as a nation and say ENOUGH. We will take no more. We will make it stop. And we must do it now. We have no time to lose. We are all being watched through the sights of those guns aimed at our loved ones. Those guns must be hobbled.

Now.